FAQ – Most Asked Questions
To claim your refund, please open a support ticket.
After we receive your request, we will contact the airline for re-confirmation. Once confirmed, we will process the refund towards your debit/credit card or paypal.
Please understand that this process can take up to 14 days.
Please open a support ticket. If you do not know your booking number, simply put 000000.
It might help if you give them your Filekey. You can find the filekey on your tickets.
If you do not receive any email within 15 minutes, you did most likely a typo mistake in your email address.
In this case, please contact us and give us your name and booking date. We will edit your email address and re-send your documents.
We will reply as soon as possible but only within our office hours (Mon-Sun 1 am till 11 am GMT).