FAQ – Most Asked Questions

You can review your luggage allowance on your tickets or in the Your Booking area. You will find the details below your flight details under “Conditions”.


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You can review the cancellation terms of your booked fare on your tickets or in the Your Booking area. You will find the details below your flight details under “Conditions”.

If you decide to cancel your flight, please open a support ticket.


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To review if changes are possible and which fees occur, please check your tickets or in the Your Booking area. You will find the details below your flight details under “Conditions”.

If you decide to change your booking, please open a support ticket.


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If you read this, you have most likely booked a flight in Nepal. Flights are cancelled if the weather conditions are not safe to fly. Nepal flights all depend on a good visibility.

To claim your refund, please open a support ticket.

After we receive your request, we will contact the airline for re-confirmation. Once confirmed, we will process the refund towards your debit/credit card or paypal.

Please understand that this process can take up to 14 days.

Before requesting a change or cancellation, make sure you have read the conditions. You can find the conditions on your ticket or by logging in to “My Booking” (see below).

For proceeding a cancellation or change, please open a support ticket.

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Most likely you made a mistake when you entered your email address. No worries, we can correct this mistake and send you the tickets again.

Please open a support ticket. If you do not know your booking number, simply put 000000.

If you like to take more luggage or have special equipment such as diving equipment, surf boards or similar, please contact the airline for any requests. Only the airline knows the capacity they have available.

It might help if you give them your Filekey. You can find the filekey on your tickets.

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We have no technical opportunity to do this from our end. Please contact the operating airline.
At this point, we do not offer on line check in. You are required to obtain your boarding pass at the check in desk.
After your booking, you will receive a receipt from us and a booking confirmation or the tickets. Furthermore, our payment provider 3Gdirectpay or PayPal will send you a receipt.
If you do not receive any email within 15 minutes, you did most likely a typo mistake in your email address.
In this case, please contact us and give us your name and booking date. We will edit your email address and re-send your documents.
We will reply as soon as possible but only within our office hours (Mon-Sun 1 am till 11 am GMT).