Contacting Support

For changes of bookings and other related questions, please open a support ticket.

You may always look up your fare conditions, flight times, print invoices or tickets within the “My Booking” section on our website. For log in, use your booking number (example 33665) and last name. Click here to access this feature.

  • For changes and cancellations the fare rules as stated on your ticket apply.
  • Unpaid bookings or bookings with a  payment dispute are not supported.
  • We only support refunds or changes when made through air viva.

air viva customer support

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